Privacy Policy
EXI SHOES values the privacy and security of all its customers during the browsing and purchasing process made through the online store. All personal customer data contained in the EXI SHOES database is not sold, exchanged or disclosed to third parties, except information that is necessary for the delivery, billing process, or participation in promotions requested by the customers themselves. Your data is considered fundamental, as it is necessary for your order to arrive safely at your delivery address, within the established deadline. To ensure that your data always remains correct, we advise you not to disclose your password to third parties, even if they are friends or relatives.
1. WHAT DATA IS COLLECTED:
Identification data: information provided by the user when registering on our digital or physical platforms; full name, CPF, email, address, city, zip code, date of birth, gender/sex, purchase information. When registering on our platforms, we perform login integration through a pre-existing profile on social media.
Payment data: information provided by cardholders to make a purchase, credit and debit card numbers, brand, CVV (Card Verification Value) expiration date and billing address.
Data from electronic records and User interaction: information collected during your browsing (both in visitor and registered user profiles) on our platform – such as data on purchased items, IP address (Internet Protocol), Session ID (Identity/ session token), data from mobile devices used to access the website (including operating system version, browser and connection), geolocational data, and other information related to User interaction, such as date and time of access, products viewed, time spent on pages, areas visited, click records and cookie identifiers.
2. USE OF INFORMATION
The information captured by this application may be shared with our partners and will be used for the following purposes:
A . Enable the provision of products or services requested in the application;
B . Identify the profile, desires or needs of customers, in order to improve the products offered by the company;
W . Send communications about products to your customers;
D. Publicize launches, events, new products or promotions about the store and partners.
AND . Production of analytical business intelligence reports for market research;
F. Definition and analysis of our customers’ consumption patterns and preferences;
G. Reduce the risks of illicit payment practices and combat fraud;
3. COOKIE DATA COLLECTION
Data collection Cookies: Aiming to offer the best browsing and shopping experience to the user, ÉXI uses technologies to collect and store information related to the user's visit to the website and this may include sending one or more cookies or anonymous identifiers that collect data relating to browsing preferences and pages visited by the user. In this way, the platform's presentation is personalized and aligned with the user's personal interests. The use of this data is restricted to the indicated purpose. Furthermore, the collection and processing of this data is absolutely automated, with no possibility of human contact with the data in question. The user can and may, at any time, if they disagree with the above cookie policy, use the tools in their browser that prevent the installation of cookies and also delete any existing cookies on their internet connection device. In this case, some features of the Website may present errors. ÉXI may also use other technologies to collect users' browsing data, committing to store, process and use them in accordance with this Policy.
4. REVOKING CONSENT
Consent may be revoked at any time by express statement from the holder. The holder of personal data may request the deletion of some data due to legal provisions. However, it is entirely possible that, even after the deletion request, some personal data will remain stored, in compliance with legal obligations.
5. INFORMATION SECURITY
Technology resource: ÉXI adopts technological resources to ensure the security of personal data collected and stored in this policy. Such measures can be verified by the user accessing the website by viewing the “security padlock” in their internet browser.
Password confidentiality: ÉXI recommends that the user keeps their password completely confidential, avoiding disclosure to third parties
Suspicious emails: ÉXI only sends the user emails with advertising messages, promoting products and services or updating information. ÉXI does not send messages:
A . requesting personal data from the user;
B . requesting the user's password or financial data;
W . with attached files except PDF documents; or
D. with links to download files. If you receive an email with such characteristics, disregard it and contact SAC.
Credit cards/bank slips: ÉXI does not store user financial information in its database, such as information relating to credit cards. The payment approval procedure takes place between the user, banks and card administrators, without intervention from ÉXI.